Terms and Conditions

SIMATAÏ will do everything, within possible, to guarantee confidentiality of the given work.

SIMATAÏ is not responsible for damage resulting from technical causes like unavailability of servers, failing of internet connections for FTP transfers or any other technical default that can result in the above.

The corrections or changes made after delivery of the agreed work will be invoiced, except in case of proven fault by Simataï.

Mistakes or damage can only be compensated through recreation of the failed work and never by financial compensation or a compensation of any other nature.

Delivery times are only an indication, and not respecting those deadlines will never provide rights for late or non-payment, a reduction or compensation.

SIMATAÏ ONLINE has the right to refuse certain complex image editing like bicycles, chandeliers, etc .
For this kind of image editing we will contact you for a specific quote.

SIMATAÏ cannot be held responsible for documents that are lost or damaged after the work has been completed and delivered. It is the client’s responsibility to make sure he is insured if needed, As only the client can properly estimate the value of the lost or damaged documents. It is the client who will have to inform the insurance company that insurance claims cannot be done through Simataï. This guarantee excludes any other concerning explicit or implicit guarantee of this service.

SIMATAÏ is not responsible for any direct or indirect loss (incl. lost profit and operational loss) or consequential damages resulting from a mistake or neglect, with the exception of proven serious negligence by Simataï.


1) Scope of application

The terms and conditions as mentioned apply to the internet site www.simataï.fr, www.simatai-online.com and its users.
They are applicable from the moment they appear on the site. Validation of an order automatically indicates consent of the general terms and conditions.

2) Obligations of the user

The user is committed to respect the Generals terms and conditions.
The user assures that he has the legal authority to sign the contract.
The user guarantees truth and accuracy of the terms and conditions on this site, including any given personal information.
The user will not use purchases from Simataï obtained by this site, with the objective to resell or to make a business out of it.

3) User of the internet site

Only users with full Legal capacity according to the French civil code (people over 18 or minors with right to consent) are authorised to sign a contract with Simataï Online.
To be able to use the services on the Internet Site, the user has to create a ‘Personal Account’ and register the necessary personal details for his identification. The user can always see, cancel or refuse his order in case of abuse of the General terms and conditions of sale or in case of a dispute between the client and Simataï.

4) Rates

Prices are given in euros, including VAT and excluding shipping costs. Shipping costs to any location will incur extra costs for the client.

5) Reservation of ownership

The products will remain property of SIMATAÏ ONLINE until the total invoice amount is paid.

6) Payment methods

Orders done through the website can be paid by the following payment methods:
Creditcard, virtual creditcard, Visa and MasterCard.

7) Secure payment

The confidentiality and safety of personal data by users of this site are secured by the online payment system Paybox by Verifone, who depend on the SSL (Secure Socket Layers) system. This system will encrypt the given information during transfer from the client’s computer to the payment server and this way protects the user’s personal bank details.

8) Delivery

Orders will be delivered according to the specific delivery terms on this site: between 24 hours and 72 hours depending on the option you choose. The client will receive an e-mail when his order is ready. He will then have 30 days to recover his files from the server. After 30 days his order will be automatically deleted.
According to the Data Protection Act of January 6th, 1978, the user has the right to access, rectify or to oppose to his personal data.

9) Privacy statement

SIMATAÏ will ask for several personal data at different stages: when ordering or when creating a personal account. All personal data given by the client will not be used for other purposes or given to third parties. The user has the right to access, to rectify or to delete his personal data.

10) The website

SIMATAÏ uses care and skill to provide the website with the most recent and accurate information. In this respect SIMATAÏ claims the right to be able to change whenever and without notice, the content of this website. SIMATAÏ declines all responsibility for: damage caused by using this site, impossibility of using this site, incorrect information on this site.

11) Applicable law

The French law is applicable for the present Terms and conditions.
They can be read in the language of your choice on this site.
In case of disagreement, a French court will decide and Simataï will respect the outcome.