FAQs - Simatai

In which formats are images accepted and in which will clipped images be sent back?

Don’t worry about a thing! We accept and work on all types of formats. If we have any doubts about the quality of your image, we will contact you before we start work on it.

Why call on an external service provider for my images?

Have you heard of the “Pareto principle”, more widely known as the “80/20 rule”? This refers to an empirical observation made by Italian economist Vilfredo Pareto who showed that 20% of your work produces 80% of your results!

How long are my images stored?

For Simataï Online, all images are stored for 30 days – a period during which you can recuperate them simply and securely.

What’s the difference between “Simataï Online” and “Simataï Factory”?

Simataï Online and Simataï Factory are two clipping and retouching services for professional e-commerce images that we offer, aimed at two different types of clients.

Why get my images clipped?

It makes sense if you want to push up the conversion rate of your e-commerce. Opinion polls (data from FEVAD, Federation of e-Commerce and Distance Selling, and XERFI) clearly indicate the importance of the clipping and retouching stage for your products.

What is clipping with the Pen tool?

Our experts enlarge each image to trace a clipping path by setting down a multitude of points along the path. Bézier curves enable the image’s outline to be followed with precision.

What is a “ghost” in e-commerce?

This technique helps to show off your product that looks as if it is being worn by an invisible ghost mannequin – a nifty way to give volume to a garment not adapted for a flat view.

What is a “packshot” in e-commerce?

“Packshot” is a term used to denote a clipped image on a uniform background – often white – that allows identification of the clipped product, designed to be inserted in a catalogue or poster.

Why choose Simataï for your clipping needs?

Simataï is increasingly emerging as France’s specialist in photo clipping and retouching for e-commerce and marketplace players. We have at our disposal an international team of experts whose knowhow in clipping and retouching has gained recognition in the last 10 years or so.

Is the transfer of my data secure?

The security of your data is of great importance to us. To guarantee respect of your copyrights, your images circulate in our network in a secure and encrypted environment.

How many images can you retouch for me per day?

Do you have an emergency or a high number of images to retouch? You’re at the right place: we’ll take care of everything!

And what if I’m not entirely satisfied with the result?

Not to worry! We understand, your entire satisfaction is our priority. We offer to rework those images whose results do not satisfy you.